888bet BD Privacy Policy — Your data, your control

1. Who This Privacy Policy Applies To

This Privacy Policy applies to anyone using the 888bet BD website, mobile app, and all associated services. By accessing the site or creating an account, you agree to this policy.

888bet BD is a platform built specifically for members in Bangladesh, and this policy was written with them in mind — in plain language, so every point is easy to understand. Instead of dense legal text, we've kept things simple because we want you to genuinely know what happens with your information.

2. What Information We Collect

888bet BD only collects information that is strictly necessary to provide its services. Below, we break this down into three categories: data you provide directly, data collected automatically, and data received during transactions.

3. How Your Information Is Used

888bet BD uses the information it collects for specific purposes only. Your data is never used beyond those stated purposes.

• Account Management: To verify logins, support password recovery, and maintain account security.
• Payment Processing: To process deposits and withdrawals and maintain transaction records.
• Support Services: To resolve your issues and provide you with accurate information.
• Security & Fraud Prevention: To detect unusual activity and identify duplicate accounts.
• Legal Obligations: To comply with Anti-Money Laundering (AML) laws and meet licensing authority requirements.
• Service Improvement: To understand which features are used most — however, all personal data is anonymised before any such analysis.
• Promotional Communication: Only with your permission — you can opt out at any time.

4. Cookies & Tracking Technologies

888bet BD uses cookies on its website and app. Cookies are small pieces of information stored in your browser that help improve your browsing experience.

• Essential Cookies: Login sessions, language preferences, and security tokens — the site cannot function properly without these.
• Functional Cookies: Remembers your preferences so you don't have to set them again each time.
• Analytics Cookies: To understand how long you spend on each page — all data is kept anonymous.

You can disable cookies through your browser settings, though some site features may not work properly as a result. 888bet BD never uses third-party advertising cookies.

5. Data Sharing Policy

Below is a clear explanation of when and with whom 888bet BD may share your information. The general rule is — nothing without your consent.

• Payment Processor: Payment gateways such as bKash, Nagad, and Rocket are only given the information strictly necessary to complete a transaction.
• Legal Obligations: Specific information may be disclosed in response to a court order or a lawful request from a government regulatory authority.
• Licensing Authority: Relevant information may be shared with regulatory authorities to maintain our gaming licence.
• Fraud Prevention: Your data may be cross-checked against international fraud databases — however, your information is never added to those databases.

6. Special Protection for Payment Data

Payment data is the most sensitive category, and 888bet BD takes maximum precautions to protect it. Your bKash number or bank details are never stored in a general database.

• Payment information is stored on a separate encrypted server, accessible only to authorised members of the payment team.
• After any transaction, the payment number is stored in a tokenised format — the actual number is never retained in the system.
• Data received by 888bet BD from payment gateways is re-encrypted before being stored.
• Every access to the payment system is logged and regularly audited.

7. How Long We Retain Your Data

888bet BD does not retain any data longer than necessary. A separate retention period is defined for each category of information.

• Account Information: For as long as your account remains active. Five years after closure (as required by law).
• Transaction Records: 7 years from the last transaction (in accordance with financial regulations).
• Betting History: 3 years — required for dispute resolution.
• Login Logs: 90 days — for security verification purposes.
• Support Chat: 1 year — to assist with future support needs.
• KYC Documents: 5 years after account closure (as required by regulatory obligations).

Your data is securely deleted or anonymized after the retention period ends. You can also request early deletion at any time — however, data required for legal obligations cannot be removed ahead of schedule.

8. Your Rights Over Your Data

888bet BD believes you should have full control over your own data. Your rights are listed below — contact Support to exercise any of them.

9. Child Protection Policy

888bet BD strictly prohibits providing services to anyone under the age of 18. Special measures are in place to protect the privacy of children and minors.

• Date of birth is verified at registration, and users under 18 are not permitted to create an account.
• Age is verified during KYC — additional proof may be requested if there is any doubt.
• If an underage account is detected, it is closed immediately and the full balance is refunded.
• 888bet BD does not knowingly collect or store any data belonging to a child.

10. Changes to the Privacy Policy

888bet BD may update this privacy policy when necessary. Members will be informed before any changes take effect.

• For significant changes, you will be notified by email or push notification at least 7 days before they take effect.
• The date of each update will be displayed at the top of the page.
• A brief explanation of what changed will also be provided — we won't simply update the date and leave it at that.
• If you do not agree to a major change, you may request to close your account.

11. Privacy-Related Contact

If you have any questions, complaints, or requests regarding this Privacy Policy, please get in touch with 888bet BD. We also respond to emails written in Bengali.